Part B · Understand it
What it can do, and what it should not do
GoalYou can list what an agent does, and you know which requests to turn down.
Eight verbs cover almost every project. Knowing what it should not do matters just as much.
During the call
- Answer every call, at any hour.
- Understand free speech in 42 languages, and switch language when the caller does.
- Look up answers in the client’s knowledge base.
- Act: book, cancel, update a record or open a ticket in the client’s systems.
- Transfer to a person when the caller asks, or when the case needs one.
42 languages
One agent can speak several languages. It follows the caller’s language during the call, with its own voice, speed and messages for each language.
- Full support, 8 languages: French, English, Spanish, German, Italian, Dutch, Polish and Portuguese. Relative dates (“next Tuesday”), numbers said in words and spelled-out email addresses are understood natively.
- Standard support, 34 languages: the full conversation and multilingual agents. Relative dates, numbers said in words and spelled-out addresses can be understood less precisely.
The 34 standard-support languages
Arabic · Bengali · Bulgarian · Chinese · Croatian · Czech · Danish · Finnish · Greek · Gujarati · Hebrew · Hindi · Hungarian · Indonesian · Japanese · Kannada · Korean · Malay · Malayalam · Marathi · Norwegian · Punjabi · Romanian · Russian · Slovak · Swedish · Tagalog · Tamil · Telugu · Thai · Turkish · Ukrainian · Urdu · Vietnamese.
Hebrew and Urdu are understood, and their voices are being activated: they are not offered in the editor yet.
Around the call
- Call out: reminders, confirmations and surveys, through outbound campaigns.
- Measure: every call is transcribed, summarised and scored against the goals the client sets.
- Follow up by SMS and email after the call: coming soon.
What we do not sell
- Cold calling French consumers without their prior consent, required since 11 August 2026. Business-to-business calls are outside that law.
- An agent that hides that it is an AI, or pretends to be a real person.
- Medical advice or triage, and emergency or crisis lines. The agent can pass an emergency on, never handle it.
- Decisions about people, such as recruitment, creditworthiness or access to essential services, without Manivox’s written agreement.
- Manipulation, hard-sell debt collection, emotion recognition and voice cloning.