A voice agent that answers, understands and acts

Hear a call first

A sample call to a dental practice. Click a line to hear the call from there.

Five boxes, one agent

Ears, brain and voice hold the conversation. Memory and hands make it useful. When a human is needed, the call is transferred.

1. EarsSpeech becomes text while the caller is still talking.
2. BrainUnderstands what the caller wants and decides what comes next.
3. VoiceA natural voice by Cartesia.
4. MemoryThe knowledge base: the client's documents, prices and opening hours.
5. HandsConnections to the calendar, the CRM or the ticketing system.

What happens when the caller stops talking

What it does

• Answer every call, at any hour.

• Understand free speech in 42 languages.

• Look up answers in the client's knowledge base.

• Act book, cancel, update a record or open a ticket.

• Transfer to a human when the caller asks or the situation requires it.

• Call out reminders, confirmations and surveys, through outbound campaigns.

• Measure every call is transcribed, summarised and scored against the client's goals.

• Follow up by SMS and email after the call.Coming soon

How an agent is built

Everything is set up in the editor, without code. The Build track walks through each step in practice.

1. WorkflowThe steps of the call, approved by the business: greet, understand, look up, book, confirm.
2. RoutesHow the call moves from one step to the next, based on what the caller says.
3. Knowledge baseThe documents the agent answers from.
4. ConnectionsWeb services to the client's calendar, CRM or tools.
5. TestAn in-browser test call, then Agent Lab runs test scenarios before go-live.
6. Make liveA phone number, a version made live, and the agent answers real callers.
7. MonitorTranscripts, summaries, recordings and statistics for every call.

Go further

• Sell ManivoxAnatomy of a call
• Sell ManivoxWhat it can do, and what it should not do
• Sell ManivoxPlatform tour
• Build with ManivoxAvant de commencer